SystmOnline
We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.
Other Ways to Order your Prescriptions
- In Person:
Complete a Repeat Prescription request form at reception. - By Post:
Post the tear off slip indicating the medication you require to the surgery, enclosing a stamped self addressed envelope. If posting please remember to give at least one weeks notice for a first class stamp and longer if using second class. - Email:
Send an email to helsbyscripts@nhs.net
Due to the possibility of errors, requests for repeat prescriptions will not be taken over the telephone.
When will my Prescription be ready?
Prescriptions will be ready for collection in two working days (longer by post) if you will be picking the prescription up from the surgery.
| Request Received | Script Ready By |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| For Example A script received on Tuesday at 4pm will be ready for collection on Thursday after 4pm. |
Please request repeat prescriptions well in advance of public holidays, etc.
For those that request their prescription be sent to a local pharmacy then the time will be dependent on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.
Useful Information
Each drug has two names, the generic and the brand name. Where possible we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered.
Please book your medications review appointment at least 10 days before your medication runs out.