Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

For any injury that might need stitching / glue or involves a broken bone, you should attend the
local minor injuries unit at Halton General Hospital - Telephone: 01928 714 567

Also in the event of poisoning or overdose then attend the A+E at Warrington Hospital - Telephone: 01925 635 911

Urgent Problems during Surgery Hours

Please call 01925 303100 as soon as possible during our surgery opening hours.

On weekdays our duty doctor keeps free a number of brief appointments. These are specifically reserved for patients with urgent problems or ones that, on medical grounds, cannot reasonably wait until the next routine appointment.

Duty Doctor appoints will only be able to deal with one problem per appointment and may be subject to delay if the doctor is called to an emergency.

Urgent Problems when we are Closed

If you have an urgent medical problem outside normal surgery hours  (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.