Patient rights and responsibilities

  • Complaints

Regrettably despite our best efforts there are times when patients are unhappy with their treatment and wish to complain.

Please download our Complaints Leaflet which details our procedure for handling complaints.


  • Freedom of Information Act


Information available from Helsby Street Medical Centre under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

  • General Practice Data for Planning and Research: GP Practice Privacy Notice NHS Digital


We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone’s health and care. Under data protection law we must tell you about how we use your personal information. Please see General Practice Data for Planning and Research: GP Practice Privacy Notice for further information.

If you would like to opt-out please download and complete a Register your Type 1 opt out preference form and return it to your surgery.

  • GP Earnings



Average earnings calculation for the year ended 31st March 2020

Declaration to be published on the practice website

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The mean earnings for GPs working in Helsby Street Medical Centre in the financial year ended 31st March 2020 was £110,598 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 1 full-time and 3 part-time GPs who worked in the practice for more than 6 months during that year.

  • NHS Summary Care Records


As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).

If you wish to opt out download and complete the opt out form and return to the Practice (see below).

Further information on Summary Care Records can be found at the NHS Digital website.

Information Leaflets & Opt-Out Form


  • Practice Privacy Notices for Patients


Our Practice Privacy Notices explain what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it, the documents can be downloaded here:

Additional Information

Transferring Your Electronic Health Record


Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.


About Our Surgery

Helsby Street Medical Centre

2 Helsby Street,Warrington,Cheshire,WA1 3AW

 Get Directions

 01925 972 590

 Monday, Tuesday, Wednesday, Thursday, Friday 8:00 am to 6:30 pm

Helsby Street Medical Centre

CQC overall rating


3 June 2016

See the report

Accessibility tools

Return to header